Quality Management

Course Description

Technology development and demonstration of quality. Principles of modern business determined by globalisation and regional alliances. Standards and necessity of standardisation. Recommendations, regulations, and laws. European directives.Quality management. Control, planning and maintenance of the quality system. User oriented processes. Research, development and marketing of the products. Realisation the product and its conformity with technical requirements.Quality system assessment; internal and external audits. Improvements, corrective and preventive actions.Quality approval through experiments. Population and sampling. Documentation and records. Technical competence.Accreditation, certification, and validation procedures. Assessment and formal recognition of results. CE mark.

General Competencies

The course gives a good understanding about the standards in everyday life, technical systems and quality management systems. The students will have basic knowledge about the harmonization of the laws and technical regulations. By analyzing the principles of quality management and the methods of testing of the established systems, the students will be able and will have practical skills to establish such systems to ensure the quality of products, whether they are goods or services.

Learning Outcomes

  1. Understand the term quality
  2. Understand the standardization and the need for standardization
  3. To apply the quality management in projects
  4. to discriminate external from internal audit
  5. to discrimiate accreditation from certification
  6. to understand the need for CE sign

Forms of Teaching

Lectures

Lectures using powerpoint presentations

Exams

Mid-term exam and final exam.

Consultations

Additional explanations to students.

Seminars

Independent work on the default theme.

Other

Video presentations

Grading Method

Continuous Assessment Exam
Type Threshold Percent of Grade Threshold Percent of Grade
Quizzes 0 % 10 % 0 % 0 %
Seminar/Project 0 % 10 % 0 % 0 %
Mid Term Exam: Written 0 % 30 % 0 %
Final Exam: Written 50 % 50 %
Exam: Written 50 % 50 %
Exam: Oral 50 %

Week by Week Schedule

  1. Introduction. Technology development and demonstration of quality.
  2. Principles of modern business determined by globalisation and regional alliances. Quality management.
  3. Technical quality infrastructure.
  4. Standards and necessity of standardisation. International standardisation organizations.
  5. Recommendations, regulations, and laws. European directives. Croatian standards. CE mark.
  6. Standards ISO 9000 and 14000.
  7. Quality management. Control, planning and maintenance of the quality system. Quality manual – basic document.
  8. Mid-term exam.
  9. Accreditation of laboratory and certification of products.
  10. Total quality management (TQM).
  11. EFQM, MB and other models for quality management.
  12. Statistical methods in quality management.
  13. Quality assurance for software.
  14. Quality assurance in high education.
  15. Final exam.

Study Programmes

University undergraduate
Computing (study)
Elective course from a group of mandatory courses-Quality Management (3. semester)
Electrical Engineering and Information Technology (study)
(3. semester)

Literature

(.), ISO 9001:2000 Quality management systems ? Requirements ISO 2000,
više autora (1996.), Inženjerski priručnik, Školska knjiga
D.L. Goetsch, S. Davis (2002.), Quality Management, Prentice Hall

General

ID 31490
  Winter semester
3 ECTS
L2 English Level
L1 e-Learning
30 Lectures
0 Exercises
0 Laboratory exercises
0 Project laboratory

Grading System

89 Excellent
76 Very Good
63 Good
50 Acceptable