Quality Management

Learning Outcomes

  1. Understand the term quality
  2. Understand the standardization and the need for standardization
  3. To apply the quality management in projects
  4. To discriminate external from internal audit
  5. To discrimiate accreditation from certification
  6. Understand the need for CE mark

Forms of Teaching


Independent assignments

Week by Week Schedule

  1. Quality Definition, History of Quality Paradigms
  2. Modern Science of Quality, Customer-Oriented Approach, Economical Aspects of Quality
  3. Technical Aspects of Quality, Influence of Quality - Professional Environment
  4. Definiton of Quality System, Quality Management
  5. Standards Series ISO 9000 and ISO 14000 - Generic Principles, Standards Series ISO 50000
  6. Organization and Documentation, Quality System Assesment
  7. TQM, EFQM Excellence Model and Concept Six-Sigma, Quality of Life (Food, Water, Medicine, Transport)
  8. Midterm exam
  9. Elements of Quality Infrastructure, Metrology Infrastructure (International, Regional, National), Scientific, Technical and Legal Metrology
  10. Standards and Standardisation (ISO, IEC, EN), Conformity Assessment in European Infrastructure, Harmonized Standards and CE mark
  11. Certification and Accreditation, Calibration and Testing Laboratories, From Product to Market - Technical Requirements
  12. Process - Definitions and Influences, Variabilty - Quality Parameters
  13. Analysis of Process Capability, Control Charts, Basic Quality Tools
  14. Continuous Improvement, Implementation and Program Packages
  15. Final exam

Study Programmes

University undergraduate
Computing (study)
Transversal Courses (4. semester) (6. semester)
Electrical Engineering and Information Technology (study)
Transversal Courses (4. semester) (6. semester)


(.), D.L. Goetsch, S. Davis: Quality Management Prentice Hall, 2002.,
(.), Donna C. S. Summers: Quality Management, Prentice Hall, 2005.,
(.), Howard S. Gitlow, David M. Levine, Rosa Oppenheim, Alan J. Oppenheim: Quality Management, McGraw-Hill College, 2004.,
(.), Inženjerski priručnik IP1, Školska knjiga, Zagreb, 1996.,
(.), HRN EN ISO/IEC 17025:2007 Opći zahtjevi za osposobljenost ispitnih i umjernih laboratorija (ISO/IEC 17025:2005+Cor.1:2006; EN ISO/IEC 17025:2005+AC:2006).,
(.), C.H. Aikens: Quality: A Corporate Force, Managing for Excellence, Prentice Hall, 2006.,
(.), Hrvoje Skoko: Upravljanje kvalitetom, Sinergija, Zagreb, 2000.,
(.), Philip B. Crosby: Kvaliteta je besplatna (Quality is free), Privredni vjesnik/Binoza Press, 1996.,
(.), Thomas Pyzdek, Paul Keller: Quality Engineering Handbook, 2nd edition, Marcel Dekker, Inc., 2003.,
(.), Leonard A. Doty: Statistical Process Control (2nd edition), Industrial Press Inc, 1996.,


ID 183440
  Summer semester
L3 English Level
L1 e-Learning
30 Lectures
0 Exercises
0 Laboratory exercises
0 Project laboratory

Grading System

Very Good