Quality Management
Data is displayed for the academic year: 2024./2025.
Course Description
Principles of quality. Quality Definition.History of Quality Paradigms.Modern Science of Quality.Customer-Oriented Approach. Economical Aspects of Quality. Technical Aspects of Quality. Influence of Quality - Professional Environment. Generic quality systems. Definiton of Quality System. Quality Management. Standards Series. 9000 and ISO 14000 - Generic Principles. Standards Series ISO 50000. Organization and Documentation. Quality System Assesment. TQM, EFQM Excellence Model and Concept Six-Sigma. Quality of Life (Food, Water, Medicine, Transport). Technical quality infrastructure. Elements of Quality Infrastructure. Metrology Infrastructure (International, Regional, National). Scientific, Technical and Legal Metrology. Standards and Standardisation (ISO, IEC, EN). Conformity Assessment in European Infrastructure. Harmonized Standards and CE mark. Certification and Accreditation. Calibration and Testing Laboratories. From Product to Market - Technical Requirements. Statistical process control. Process - Definitions and Influences. Variabilty - Quality Parameter.
Analysis of Process Capability.Control Charts.
Basic Quality Tools. Continuous Improvement.
Implementation and Program Packages.
Prerequisites
No special prior knowledge is required for the course.
Study Programmes
University undergraduate
[FER3-EN] Computing - study
Transversal Courses
(4. semester)
(6. semester)
[FER3-EN] Electrical Engineering and Information Technology - study
Transversal Courses
(4. semester)
(6. semester)
University graduate
[FER3-EN] Control Systems and Robotics - profile
Transversal Courses
(2. semester)
[FER3-EN] Data Science - profile
Transversal Courses
(2. semester)
[FER3-EN] Electrical Power Engineering - profile
Transversal Courses
(2. semester)
Learning Outcomes
- Understand the term quality
- Explain the standardization and the need for standardization
- Apply the quality management in projects
- Discriminate external from internal audit
- Discriminate accreditation from certification
- Explain the need for CE mark
Forms of Teaching
Lectures
Lectures are designed into 12 thematic sections that are logically one after another. The student is introduced to the topics of the basics of quality management, quality infrastructure, use of standards and tools in order to achieve satisfactory quality of products and services.
Partial e-learningUsing the Moodle eLearning system, compulsory reading and supplementary reading literature, video clips, solved computational and self-test tasks are made available.
Independent assignmentsUsing the Moodle eLearning system, students have at their disposal solved computational tasks and tasks to test their own knowledge.
Grading Method
Continuous Assessment | Exam | |||||
---|---|---|---|---|---|---|
Type | Threshold | Percent of Grade | Threshold | Percent of Grade | ||
Homeworks | 0 % | 20 % | 0 % | 20 % | ||
Class participation | 0 % | 10 % | 0 % | 10 % | ||
Mid Term Exam: Written | 0 % | 30 % | 0 % | |||
Final Exam: Written | 50 % | 40 % | ||||
Exam: Written | 50 % | 70 % |
Comment:
Week by Week Schedule
- Quality Definition, History of Quality Paradigms
- Modern Science of Quality, Customer-Oriented Approach, Economical Aspects of Quality
- Technical Aspects of Quality, Influence of Quality - Professional Environment
- Definiton of Quality System, Quality Management
- Standards Series ISO 9000 and ISO 14000 - Generic Principles, Standards Series ISO 50000
- Organization and Documentation, Quality System Assesment
- TQM, EFQM Excellence Model and Concept Six-Sigma, Quality of Life (Food, Water, Medicine, Transport)
- Midterm exam
- Elements of Quality Infrastructure, Metrology Infrastructure (International, Regional, National), Scientific, Technical and Legal Metrology
- Standards and Standardisation (ISO, IEC, EN), Conformity Assessment in European Infrastructure, Harmonized Standards and CE mark
- Certification and Accreditation, Calibration and Testing Laboratories, From Product to Market - Technical Requirements
- Process - Definitions and Influences, Variabilty - Quality Parameters
- Analysis of Process Capability, Control Charts, Basic Quality Tools
- Continuous Improvement, Implementation and Program Packages
- Final exam
Literature
D.L. Goetsch, S. Davis (2014.), Quality Management for Organizational Excellence, Prentice Hall
Donna C. S. Summers (2005.), Quality Management, Prentice Hall
Howard S. Gitlow, David M. Levine, Rosa Oppenheim, Alan J. Oppenheim (2004.), Quality Management, McGraw-Hill College
(.), Inženjerski priručnik IP1, Školska knjiga, Zagreb, 1996.,
(.), HRN EN ISO/IEC 17025:2007 Opći zahtjevi za osposobljenost ispitnih i umjernih laboratorija (ISO/IEC 17025:2005+Cor.1:2006; EN ISO/IEC 17025:2005+AC:2006).,
(.), C.H. Aikens: Quality: A Corporate Force, Managing for Excellence, Prentice Hall, 2006.,
(.), Hrvoje Skoko: Upravljanje kvalitetom, Sinergija, Zagreb, 2000.,
(.), Philip B. Crosby: Kvaliteta je besplatna (Quality is free), Privredni vjesnik/Binoza Press, 1996.,
(.), Thomas Pyzdek, Paul Keller: Quality Engineering Handbook, 2nd edition, Marcel Dekker, Inc., 2003.,
(.), Leonard A. Doty: Statistical Process Control (2nd edition), Industrial Press Inc, 1996.,
General
ID 210556
Summer semester
2 ECTS
L1 English Level
L2 e-Learning
30 Lectures
0 Seminar
0 Exercises
0 Laboratory exercises
0 Project laboratory
0 Physical education excercises
Grading System
89 Excellent
76 Very Good
63 Good
50 Sufficient