Quality Management

Data is displayed for academic year: 2023./2024.

Course Description

Principles of quality. Quality Definition.History of Quality Paradigms.Modern Science of Quality.Customer-Oriented Approach. Economical Aspects of Quality. Technical Aspects of Quality. Influence of Quality - Professional Environment. Generic quality systems. Definiton of Quality System. Quality Management. Standards Series. 9000 and ISO 14000 - Generic Principles. Standards Series ISO 50000. Organization and Documentation. Quality System Assesment. TQM, EFQM Excellence Model and Concept Six-Sigma. Quality of Life (Food, Water, Medicine, Transport). Technical quality infrastructure. Elements of Quality Infrastructure. Metrology Infrastructure (International, Regional, National). Scientific, Technical and Legal Metrology. Standards and Standardisation (ISO, IEC, EN). Conformity Assessment in European Infrastructure. Harmonized Standards and CE mark. Certification and Accreditation. Calibration and Testing Laboratories. From Product to Market - Technical Requirements. Statistical process control. Process - Definitions and Influences. Variabilty - Quality Parameter. Analysis of Process Capability.Control Charts. Basic Quality Tools. Continuous Improvement. Implementation and Program Packages.

Study Programmes

University undergraduate
[FER3-EN] Computing - study
Transversal Courses (4. semester) (6. semester)
[FER3-EN] Electrical Engineering and Information Technology - study
Transversal Courses (4. semester) (6. semester)

Learning Outcomes

  1. Understand the term quality
  2. Explain the standardization and the need for standardization
  3. Apply the quality management in projects
  4. Discriminate external from internal audit
  5. Discriminate accreditation from certification
  6. Explain the need for CE mark

Forms of Teaching


Lectures are designed into 12 thematic sections that are logically one after another. The student is introduced to the topics of the basics of quality management, quality infrastructure, use of standards and tools in order to achieve satisfactory quality of products and services.

Partial e-learning

Using the Moodle eLearning system, compulsory reading and supplementary reading literature, video clips, solved computational and self-test tasks are made available.

Independent assignments

Using the Moodle eLearning system, students have at their disposal solved computational tasks and tasks to test their own knowledge.

Grading Method

Continuous Assessment Exam
Type Threshold Percent of Grade Threshold Percent of Grade
Homeworks 0 % 10 % 0 % 10 %
Quizzes 0 % 20 % 0 % 20 %
Mid Term Exam: Written 0 % 24 % 0 %
Final Exam: Written 25 % 46 %
Exam: Written 25 % 70 %

Week by Week Schedule

  1. Quality Definition, History of Quality Paradigms
  2. Modern Science of Quality, Customer-Oriented Approach, Economical Aspects of Quality
  3. Technical Aspects of Quality, Influence of Quality - Professional Environment
  4. Definiton of Quality System, Quality Management
  5. Standards Series ISO 9000 and ISO 14000 - Generic Principles, Standards Series ISO 50000
  6. Organization and Documentation, Quality System Assesment
  7. TQM, EFQM Excellence Model and Concept Six-Sigma, Quality of Life (Food, Water, Medicine, Transport)
  8. Midterm exam
  9. Elements of Quality Infrastructure, Metrology Infrastructure (International, Regional, National), Scientific, Technical and Legal Metrology
  10. Standards and Standardisation (ISO, IEC, EN), Conformity Assessment in European Infrastructure, Harmonized Standards and CE mark
  11. Certification and Accreditation, Calibration and Testing Laboratories, From Product to Market - Technical Requirements
  12. Process - Definitions and Influences, Variabilty - Quality Parameters
  13. Analysis of Process Capability, Control Charts, Basic Quality Tools
  14. Continuous Improvement, Implementation and Program Packages
  15. Final exam


D.L. Goetsch, S. Davis (2014.), Quality Management for Organizational Excellence, Prentice Hall
Donna C. S. Summers (2005.), Quality Management, Prentice Hall
Howard S. Gitlow, David M. Levine, Rosa Oppenheim, Alan J. Oppenheim (2004.), Quality Management, McGraw-Hill College
(.), Inženjerski priručnik IP1, Školska knjiga, Zagreb, 1996.,
(.), HRN EN ISO/IEC 17025:2007 Opći zahtjevi za osposobljenost ispitnih i umjernih laboratorija (ISO/IEC 17025:2005+Cor.1:2006; EN ISO/IEC 17025:2005+AC:2006).,
(.), C.H. Aikens: Quality: A Corporate Force, Managing for Excellence, Prentice Hall, 2006.,
(.), Hrvoje Skoko: Upravljanje kvalitetom, Sinergija, Zagreb, 2000.,
(.), Philip B. Crosby: Kvaliteta je besplatna (Quality is free), Privredni vjesnik/Binoza Press, 1996.,
(.), Thomas Pyzdek, Paul Keller: Quality Engineering Handbook, 2nd edition, Marcel Dekker, Inc., 2003.,
(.), Leonard A. Doty: Statistical Process Control (2nd edition), Industrial Press Inc, 1996.,

For students


ID 210556
  Summer semester
L1 English Level
L2 e-Learning
30 Lectures
0 Seminar
0 Exercises
0 Laboratory exercises
0 Project laboratory

Grading System

89 Excellent
76 Very Good
63 Good
50 Sufficient