Network and Service Management

Course Description

Fundamental network and service management concepts and principles. Manager-agent paradigm. Hierarchical management model. Languages for management information and policies specification. Management protocols. Management scope and functional areas. Management system architectures and technologies: Internet SNMP management, OSI/TMN, CORBA/TMN, Web-based management, mobile code and tasks delegation, Java-based management (JMX), policy-based management. Management platforms and OSS systems. Self-management, management knowledge and introduction to decision techniques. Review of actual management standards.

General Competencies

Students will understand the importance of management in the context of networks, services and distributed systems. They will acquire knowledge about network and service management principles, management system architectures and actual technologies. They will be able to design and implement simple management functions.

Learning Outcomes

  1. define and understand the fundamental management concepts, principles, architectures and trends.
  2. explain and be aware of importance of management tasks (fault detection and correction, configurations, accounting, performance monitoring and improving, security issues, service fulfillment and QoS assurance).
  3. explain standard management architectures including associated management information models, management interfaces and standard functions.
  4. explain importance of management integration and TMF standards in the area of next generation operation support systems, NGOSS.
  5. define emerging approaches and techniques as policy based management and self-management.
  6. use basic management applications like MIB browsers and simple management consoles for collecting data and issuing management commands as well as to interpret collected data.
  7. analyze management problem, design and implement simple management applications conformed to the Internet SNMP or JMX standards.

Forms of Teaching


Lessons are organized in two cycles 7+6 weeks and with total weekly load of 2 hours.


Mid-term exam (written) and final exam (written and oral).




Seminal work (written document and oral presentation in group).

Other Forms of Group and Self Study


Grading Method

By decision of the Faculty Council, in the academic year 2019/2020. the midterm exams are cancelled and the points assigned to that component are transferred to the final exam, unless the teachers have reassigned the points and the grading components differently. See the news for each course for information on knowledge rating.
Continuous Assessment Exam
Type Threshold Percent of Grade Threshold Percent of Grade
Homeworks 0 % 20 % 0 % 20 %
Seminar/Project 0 % 10 % 0 % 10 %
Attendance 0 % 10 % 0 % 10 %
Mid Term Exam: Written 0 % 15 % 0 %
Final Exam: Written 0 % 15 %
Final Exam: Oral 30 %
Exam: Written 0 % 30 %
Exam: Oral 30 %

Week by Week Schedule

  1. Review of the network and service management concepts and principles. Management scope and functional areas. Layered management organization. Review of actual management standards and standardization activities.
  2. Manager-agent paradigm. Management information modeling techniques. Management Information Base, MIB. Management protocols. Management tasks.
  3. Internet SNMP Management (basic architecture). Structure of Management Information, SMI. MIB-2, Simple Network Management Protocol. SNMP manager and agent - functional decomposition. SNMP security issues.
  4. Distributed SNMP Management. Event+Expression MIB. RMON. Dynamical task delegation (SNMPv3 + ScriptMIB). Extensible agents technology (AgentX).
  5. Hierarchical systems theory and hierarchical management model. Telecommunication Management Network, TMN. OSI/TMN architecture, methodologies and principles.
  6. CORBA/TMN. OMG Common Object Request Broker Architecture, CORBA. CORBA IDL. CORBA managed objects. CORBA services for management. Interoperability issues. Open Distributed Processing, ODP model.
  7. Web Based Management. HTTP as a management protocol. Network elements with embedded Web servers. XML as a language for management information modeling. Web Based Enterprise Management, WBEM architecture.
  8. Mid-term exam.
  9. Java-based management (Java Management Extensions, JMX).
  10. Mobile code and management tasks delegation. Mobile code paradigms (REV, COD, and mobile agents). Estimation of the mobile code usage efficiency. Management with peer entities (agent communities).
  11. Policy-based Management. IETF Policy Architecture. Policy specification languages. Policy Information Base, PIB.
  12. Service creation and management strategies related to PSTN, IP and wireless networks. Quality of Service, QoS concept.
  13. Integrated management. TMF NGOSS architectures (eTOM, SID, TNA).
  14. Self-management concept. Management knowledge. Introduction to decision making techniques.
  15. Final exam.

Study Programmes

University graduate
Telecommunication and Informatics (profile)
Specialization Course (2. semester)



Mani Subramanian (2010.), Network Management: Principles and Practice (second ed.), Pearson Education India
H.G. Hegering, S. Abeck, B. Neumair (1999.), Integrated Network and System Management, Morgan Kaufmann, San Francisco
A. Bažant, G. Gledec, Ž. Ilić, G. Ježić, M. Kos, M. Kunštić, I. Lovrek, M. Matijašević, B. Mikac, V. Sinković (2004.), Osnovne arhitekture mreža, Element, Zagreb
Udupa K. Divakara (1999.), TMN Telecommunications Management Network, McGraw-Hill, New York
A. Clemm (2006.), Network Management Fundamentals, Cisco Press


ID 34469
  Summer semester
L1 English Level
L1 e-Learning
30 Lectures
0 Exercises
0 Laboratory exercises
0 Project laboratory

Grading System

85 Excellent
75 Very Good
65 Good
55 Acceptable